May. 22nd, 2008

jackofallgeeks: (Default)
So Here
is an interesting idea. The online shoe shore Zappos apparently sees it's
main service as keeping it's customers happy, and as a way of ensuring
quality customer support they offer new employees $1000 to quit after
their first month. If you think about it, it's a pretty great idea. If you
don't like your job you're not going to do it well; you can just take the
money and run, because if you don't want to be there they don't want you
there. But on the flip side, if you like your job enough to pass up $1000
to keep doing it, you'd think you'd be motivated to do it well. Zappos also
doesn't do a lot of things other customer support lines do, like hold to a
script or try to limit call times, and their operators are actually
empowered to do what's needed to make the customer happy. That's pretty
awesome, and as I hate shopping for shoes anyways, maybe I'll give this
place a try.

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jackofallgeeks: (Default)
John Noble

August 2012

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